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Account Manager

About Netigate
Netigate is an established and rapidly growing SaaS company. Our purpose is to promote the customer, employee and consumer voice in everyday business decisions to help our customers focus on the right activities. Our survey platform is trusted by over 3000 of the world’s leading brands. For more information about Netigate: https://www.netigate.net. 

We, a happy group of people located in Stockholm, are now looking for an Account Manager. With us you will find a high-pace environment where every day is never the same. If you want to become a part of a forward-thinking organization and work together with driven, ambitious colleagues who enjoy spreading a happy vibe in the office – this is the place.  

About the role 
As an Account Manager, you will have the opportunity to work with customers across many emerging markets. You will have a unique opportunity to learn about different businesses and challenges they face. In your role you have to be a really good relationship builder, business oriented, be driven by results and take ownership of your own customers to maximize the value of their use of Netigate.  

Main areas:  

  • Customer Satisfaction - Strengthen the relationship with your customers  and to drive customer satisfaction and adoption.
  • Renewing contracts Drive and manage the renewals process in collaboration with your customer teamDevelop and execute win/win negotiation strategies with your customers that maximize contract value and minimize attrition while protecting and enhancing customer trust. 
  • Identify customer requirements - Uncover roadblocks and show strong account management and commercial capabilities to drive renewal to on-time closure.
  • Coordination of customer inquiries - You will work closely with all departments, Tech/Product, Professional Services, New sales and Support to ensure customers delivery. 
  • Consultative – Together with your customer team you will strategically guide your customers within our three main focus areas, Employee Experience, Customer Experience and Market Research.  


We are looking for a person that is: 

  • Powered by sales to existing customers and to develop our customer relationships, with the customer in focus.  
  • We believe that you have previously worked with B2B sales for 1-5 years.  
  • If you have previously worked with a SaaS solution, it is highly meritorious. 
  • Can develop customers at all levels. With us you get the freedom to work independently with your customer portfolio, with support from your manager, your customer team and other internal resources. We offer a challenge for you who are ready for the next step in your career in sales and customer relations. 
  • Naturally good at relationships and collaborations. At the same time, you are quick to pick up signals, regardless if it’s business opportunities or dissatisfaction. 
  • Native speaking in Swedish and fluent in English. If you also have good knowledge of Dutch, Spanish or German, it’s a merit. 
  • If you have knowledge in Salesforce, it's a merit.
  • Have basic knowledge of the office package (excel, powerpoint etc) 

Start?  As soon as possible! 

Application  Does this sound like next step in your career? Then apply today as we go over applications continuously. For questions, please contact us at maria.pellas@netigate.se. 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Drottninggatan 29
111 51 Stockholm Directions info@netigate.se phone: +46 (0)8 411 71 10

This is how we work!

All our colleagues are passionate about their work. We inspire each other to continuously improve performance and take responsibility for ourselves, the team and the customer. Courageous decisions and innovative approaches bring us to our goals.

Already working at Netigate Sweden & Norway?

Let’s recruit together and find your next colleague.

  • Anika Neubert
  • Anna Tjernström
  • Daria
  • Jo Le
  • Keyvan
  • Kristin Sundlo
  • Lisa
  • Maria Pellas
  • Marie
  • Niklas Olsson
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