About Us

Netigate is a leading European Experience Management (XM) company, helping organizations turn insights into growth by understanding and acting on the experiences of their customers and employees.

Headquartered in Stockholm with offices across Europe in Helsinki, Frankfurt and Rotterdam, Netigate serves more than 1,500 clients globally, including Erste Group, Sandvik, Fortnox, KLM/Air France and Apoteket. We are ~130 employees across the Nordic countries in Helsinki, Oslo and Stockholm and in the rest of Europe in Frankfurt, Berlin, Rotterdam, London and Paris.

Following the recent merger with the Dutch digital experience platform Mopinion, Netigate now delivers a unique end-to-end platform for experience management - covering every touchpoint across web, mobile, and employee journeys.

Your Role at a Glance

As Account Executive Finland, you will play a key role in driving Netigate’s growth in the Finnish market. Your main focus is to manage and expand your own customer portfolio - building strong client relationships, driving revenue, and ensuring long-term success with our Customer Experience and Employee Experience management solutions.

Depending on your experience and interests, this role may also include leadership responsibilities for one of our Customer Success teams (approx. 30% of the time). You would support and coach the team, aligning customer success initiatives with commercial goals and contributing to a strong, data-driven customer journey.

The position is based in Helsinki, with 1–2 days of office presence per week.

Your Key Responsibilities

Commercial Focus (Core Responsibility)

• Manage and grow your own portfolio of Finnish customers, ensuring satisfaction, retention, and growth.
• Identify and close upsell and cross-sell opportunities while achieving your personal revenue targets.
• Renews contracts with existing customers and manage price increases
• Migrate existing customers new contractual framework
• Collaborate with Customer Success team who is repsonsible for driving customer onboarding & engagement
• Collaborate closely with Marketing and Product to deliver a seamless customer experience.
• Provide feedback and insights from the market to help shape our go-to-market strategy in Finland.

Optional Leadership Scope (if applicable)

• Lead and coach a team of Customer Success Managers, fostering collaboration and growth.
• Support your team in working with customers and with complex customer cases.
• Contribute to optimizing Customer Success processes, focusing on scalability and efficiency.
• Align sales and CS efforts to maximize customer value and retention.

Your Profile

• Proven experience in Account Management, Sales, or Customer Success, ideally within SaaS or tech.
• Strong commercial drive with hands-on experience in upselling, renewals, and contract negotiations (in Finnish).
• Experience from Customer Experience or Employee Experience management is a big plus
• Leadership experience or ambition to take on a leadership role in the future.
• Strategic and data-driven mindset, with excellent operational and communication skills.
• Fluent in Finnish and English; Swedish, German, French, or Dutch are a plus.
• Comfortable working in a hybrid setup with international, cross-border teams.

What you can expect

• Commission on top of your fixed salary, paid out on quarterly basis.
• An inclusive and supportive work environment where diversity and creativity are celebrated.
• An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.
• Opportunities for professional growth and career advancement within an international growing company.
• No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.
• We believe in celebrating our achievements. Wether it's a summer festival or New Year party: we make sure to enjoy our successes and build strong team connections.

Our Culture

At the heart of Netigate lies the NetiMaker mindset - our foundation for how we work and grow together. Being a NetiMaker means taking ownership, staying curious, holding ourselves accountable, and driving progress with purpose.

We believe that a great employee experience is the foundation of a great customer experience - and this belief shapes everything we do.

At Netigate, we pride ourselves on our collaborative, imaginative, and learning-focused culture. We believe in the collective strength of diverse perspectives - the power of WE. Together, we create an atmosphere where fresh ideas are shared, challenges are embraced, and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non-discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.