About Netigate

Netigate is on a mission to release the full potential in people and organizations through feedback. We offer a complete feedback solution for the ones who matter the most – employees and customers.

Our principle is simple: we love to grow together! This is true for customers as well as for the 150+ Netigators working both remotely and in our cool offices in Stockholm, Frankfurt, Berlin, Warsaw and Oslo.

Founded in 2005, we are working with customers of all sizes and industries all over the world.  

About the role 

As a Customer Success Manager, you play an important role in helping our customers get maximum value out of our platform. You collaborate closely with other departments such as Sales, Product, Professional Services, and Marketing to evolve and improve our customer's success. 

You make sure the customers get onboarded successfully, get trained and engaged, and work on the adoption of the purchased services to increase value for the customer. 

You monitor usage proactively and contact clients upon low usage in order to deliver coaching/training to improve their utilization. 

By being a trusted advisor, you maximize the benefits of our customers’ investment with Netigate, increasing retention and expansion, identifying new opportunities, and generating leads for the Account Managers. 

As a CSM you do not: Close new customers (Sales Executives within New Client Acquisition do), nor do the Day-to-day support (Customer Support does). You do not have any commercial responsibility in terms of expansion (this is done by our Account Managers), but you are measured on metrics such as revenue retention and lifetime value. 

What we are looking for  

• 3+ years of sales or relevant account management experience, management consulting, or an advisory role preferably in SaaS. 
• Basic understanding of technical skills to understand and support customers in different issues they may encounter.
• Empathic and Customer service mindset: passionate about customer success and willing to go above and beyond to help customers achieve their goals.
• Capeable of managing multiple projects and priorities simultaneously, and be able to organize and prioritize your own workload effectively.
• Strong sense of identifying opportunities for upselling and cross-selling, and be comfortable communicating the value of additional products or services to customers.
• Fluent in English and Norwegian. Swedish is a plus but not a must. 
• Merited if you have experience working in a customer success tool 

What we believe in

We believe attributes such as Entrepreneurial spirit, Positivism, Service mindedness, and a can-do attitude describe a person who loves working with us in the Customer Success team.

Empowering people to take ownership of the product and processes. Sometimes things break but when they do, we fix them and learn from them. Creativity and risk-taking in development, augmented by automated tests, integrated pipelines, and top-notch observability.