Discover Netigate, the game-changing platform revolutionizing employee engagement and customer experience. We empower organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results. With our intuitive interface and advanced analytics, companies can listen, understand, and act on insights from their workforce as well as their customers. Join our dynamic team of passionate individuals shaping the future of engagement and experience. Apply now and let's transform the way businesses connect and thrive in the digital age. Together, we will unlock the full potential of employee engagement and customer satisfaction.

Our culture is built on collaboration, creativity, and continuous learning. We value diversity, inclusion, and the “power of WE”- different perspectives. We foster an environment where ideas are shared, challenges are embraced, and growth is nurtured.

About the role

As a Customer Success Manager, you play an important role in helping our customers get maximum value out of our platform. You collaborate closely with other departments such as Sales, Product, Professional Services, and Marketing to evolve and improve our customer's success.

You make sure the customers get onboarded successfully, get trained and engaged, and work on the adoption of the purchased services to increase value for the customer.

You monitor usage proactively and contact clients upon low usage in order to deliver coaching/training to improve their utilization.

By being a trusted advisor, you maximize the benefits of our customers’ investment with Netigate, increasing retention and expansion, identifying new opportunities, and generating leads for the Account Managers.

As a CSM you do not: Close new customers (Sales Executives within New Client Acquisition do), nor do the Day-to-day support (Customer Support does). You will be responsible for our customer journey and to keep our customers happy so they stay with us for a long time. You will be measured on NRR and GRR, so expected to help out increasing our customer revenue. 

What we are looking for

• 3+ years of sales or relevant account management experience, management consulting, or an advisory role preferably in SaaS.
• Basic understanding of technical skills to understand and support customers in different issues they may encounter.
• Empathic and Customer service mindset: passionate about customer success and willing to go above and beyond to help customers achieve their goals.
• Capable of managing multiple projects and priorities simultaneously, and be able to organize and prioritize your own workload effectively.
• Strong sense of identifying opportunities for upselling and cross-selling, and be comfortable communicating the value of additional products or services to customers.
• Fluency in Swedish and English. Norwegian is highly merited but not necessary.
• Merited if you have experience working in a customer success tool
• Plus if you have worked with sales and especially value-based selling
• Tech-savvy person who has drive, grit and thrives in a changing environment

What we believe in

We believe attributes such as Entrepreneurial spirit, Positivism, Service mindedness, and a can-do attitude describe a person who loves working with us in the Customer Success team.

Empowering people to take ownership of the product and processes. Sometimes things break but when they do, we fix them and learn from them. Creativity and risk-taking in development, augmented by automated tests, integrated pipelines, and top-notch observability. 

Life at Netigate

Everyday life at Netigate is a perfect hybrid of high-energy, high-performance, and relaxed culture. We are passionate about our product and each other. We believe in the power of ‘We’ and we always have the best intentions in mind for each other and our customers.

See our culture handbook here