About Us

Netigate is a leading European Experience Management (XM) company, helping organizations turn insights into growth by understanding and acting on the experiences of their customers and employees.

Headquartered in Stockholm with offices across Europe in Helsinki, Frankfurt and Rotterdam, Netigate serves more than 1,500 clients globally, including Erste Group, KLM/Air France and Apoteket. We are ~130 employees across the Nordic countries in Helsinki, Oslo and Stockholm and in the rest of Europe in Frankfurt, Berlin, Rotterdam, London and Paris.

Following the recent merger with the Dutch digital experience platform Mopinion, Netigate now delivers a unique end-to-end platform for experience management - covering every touchpoint across web, mobile, and employee journeys.

Your Role at a Glance

The role optimizes and maintains Netigate's internal systems and IT operations to ensure data-driven decision-making and efficient internal operations. During the first year, a key priority will be integrating systems and processes from a newly acquired company, establishing unified data flows and reporting structures across the group. Primary focus is to ensure stable IT environments, reliable data flows, and actionable insights from business data.

We seek someone passionate about technology, specifically system setup and integrations to support data-driven business decisions. This requires a business mindset to understand organizational needs, combined with a strong willingness to learn and curiosity to grow into the role. Potential and learning ability are valued more highly than extensive technical experience. This role reports to the CFO, with close collaboration with the CIO and Head of Internal IT with hybrid working model with 3 days per week on-site required.

Your Key Responsibilities

System Support & Data Analytics

Support cross-functional teams with system configuration, data quality, and analytics to enable data-driven decisions and efficient workflows.

Key tasks:

Ensure data quality across systems

Design and maintain data pipelines: extract and aggregate data, apply AI-powered analytics, and deliver insights to operational systems and dashboards

Configuration and improvements within Salesforce, Business Central, and Bright Analytics

Monitor, troubleshoot, and ensure quality of data flows and integrations

Handle system-related tickets linked to reporting structures and data

Document processes and system configurations

Internal IT Support

Deliver high-quality end-user support and maintain a stable and secure IT environment across the organization.

Key tasks:

Manage support tickets via phone, email, remote access, and on-site

Support and troubleshoot hardware, Windows, Microsoft 365, and internal applications

Administer and troubleshoot within Entra ID/AD and the Microsoft Admin Portal

Manage accounts, onboarding/offboarding, and user equipment

Coordinate with external suppliers when needed

Work with ticket management systems (e.g., Jira)

Your Profile

Highly skilled in Microsoft 365 and ticketing systems (e.g. Jira)
Experience with Entra ID/AD, the Microsoft Admin Portal, and hardware troubleshooting
Understanding of data aggregation, data flows, and system integration
Interest in AI-assisted analytics and willingness to learn data analysis tools
Azure experience is a plus
Coding skills (e.g., Python), especially for automation or data handling
Experience with Salesforce, Business Central, or BI tools (such as Bright Analytics) is beneficial but not required
Business-oriented mindset, understanding what creates value for the company
Service-oriented, solution-driven, and strong collaborator
Structured and detail-oriented, with interest in both user support and system work
Flexible and self-driven, capable of handling shifting priorities
Fluent in English and Swedish

What you can expect

As you develop in the role, career paths can evolve toward commercial controlling and finance analytics, or deeper into data science and systems architecture, based on your interests and strengths. You will be guided and supported by a data-driven CFO, our CIO, and Head of Internal IT.
An inclusive and supportive work environment where diversity and creativity are celebrated.
An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.
Opportunities for professional growth and career advancement within an international growing company.
No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.
We believe in celebrating our achievements. Wether it's a summer festival or New Year party: we make sure to enjoy our successes and build strong team connections.

Our Culture

At the heart of Netigate lies the NetiMaker mindset - our foundation for how we work and grow together. Being a NetiMaker means taking ownership, staying curious, holding ourselves accountable, and driving progress with purpose.

We believe that a great employee experience is the foundation of a great customer experience - and this belief shapes everything we do.

At Netigate, we pride ourselves on our collaborative, imaginative, and learning-focused culture. We believe in the collective strength of diverse perspectives - the power of WE. Together, we create an atmosphere where fresh ideas are shared, challenges are embraced, and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non-discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.